Refund Policy for triansh.com

Last Updated: 11 June 2026

Company: Triansh MDS Private Limited SAN Reg.

Website: triansh.com

Jurisdiction: Beawar, Rajasthan, India

1. Introduction

At triansh.com, we provide a wide range of digital and physical products, services, subscriptions, advertising solutions, courses, marketplace facilities, auctions, fundraising tools, business services, and other platform features.

This Refund Policy applies equally to all current and future services, features, products, and opportunities available on triansh.com unless a separate written refund policy is explicitly stated for a specific service.

By purchasing any product or service through triansh.com, you agree to this Refund Policy.

2. General Refund Rule

All purchases made on triansh.com are considered final unless specifically eligible under this Refund Policy.

Refund requests will be reviewed on a case-by-case basis and approval is subject to verification and compliance with platform requirements.

3. Non-Refundable Digital Products & Services

Due to the nature of digital products and services, refunds cannot be provided once access, delivery, download, activation, or usage has occurred.

This includes but is not limited to:

• Online Courses
• Downloadable Files
• Digital Products
• E-books
• Templates
• Software
• Source Code
• Digital Licenses
• Memberships
• Subscriptions
• Advertising Credits
• Promotional Services
• Featured Listings
• Sponsored Posts
• Digital Marketing Services
• Auction Participation Fees
• Verification Fees
• Business Listing Fees
• Domain Services
• Hosting Services
• API Services
• AI Services
• Digital Currency Services
• Email Services
• Virtual Products
• Any Future Digital Products or Services

Once access has been granted, content has been viewed, downloaded, activated, delivered, consumed, or utilized in any manner, no refund shall be issued.

4. Online Courses and Educational Content

Refunds shall not be available if:

• The course has been accessed.
• Any lesson has been viewed.
• Any downloadable resource has been accessed.
• Any certificate has been issued.
• Course access has been activated.

Users are encouraged to review course descriptions carefully before purchase.

5. Advertising Services

Payments made for:

• Advertisement Campaigns
• Banner Ads
• Sponsored Content
• Featured Listings
• Promotion Packages
• Advertising Credits
• Publisher Services

are non-refundable once the campaign has started, credits have been issued, impressions have been delivered, or promotional services have commenced.

6. Marketplace Transactions

For marketplace transactions conducted between buyers and sellers:

• triansh.com acts only as a platform provider.
• Buyers and sellers are responsible for resolving disputes directly.
• Refund decisions may require review of supporting evidence.
• triansh.com reserves the right to assist in dispute resolution but is not obligated to issue refunds.

7. Physical Products

Refunds or replacements may be available for eligible physical products if:

• The product arrives damaged.
• The product arrives broken.
• The product received is materially different from the product ordered.

Mandatory Video Recording Requirement

To protect both buyers and sellers, users must:

• Start a continuous video recording before opening the parcel.
• Clearly show the sealed package from all sides.
• Record the entire unboxing process without interruption.
• Clearly display any damaged, broken, missing, or incorrect item.

Failure to provide a complete unedited unboxing video may result in rejection of the refund or replacement request.

Photographs alone may not be considered sufficient evidence.

8. Physical Product Refund Request Period

For damaged, defective, missing, or incorrect physical products:

• Refund requests must be submitted within 48 hours of delivery.
• All supporting evidence must be provided at the time of request.

Late claims may be rejected.

9. Auctions

All auction bids are final.

No refund shall be provided for:

• Winning bids
• Participation fees
• Listing fees
• Auction-related services

except where required by applicable law or proven platform error.

10. Fundraising and Donations

All donations, fundraising contributions, and voluntary payments are generally non-refundable.

Refund requests may only be considered where:

• Duplicate payments occurred.
• Unauthorized transactions are proven.
• Payment processing errors occurred.

11. Subscription Services

Subscription fees are generally non-refundable.

Users may cancel future renewals at any time.

Cancellation prevents future charges but does not entitle users to refunds for already billed periods.

12. Chargebacks and Payment Disputes

Initiating fraudulent chargebacks or false payment disputes may result in:

• Immediate account suspension.
• Permanent account termination.
• Restriction of platform services.
• Legal action where applicable.

Users are encouraged to contact support before initiating payment disputes.

13. Fraud Prevention

Refund requests involving:

• False claims
• Edited evidence
• Manipulated videos
• Abuse of platform policies
• Repeated suspicious refund behavior

may be rejected and may result in account restrictions.

14. Processing of Approved Refunds

If a refund is approved:

• Refunds will be processed through the original payment method whenever possible.
• Processing times may vary depending upon banks, payment gateways, card providers, or financial institutions.
• Processing delays beyond our control may occur.

15. Future Services and Features

This Refund Policy shall automatically apply to all current and future products, services, features, tools, earning opportunities, subscriptions, memberships, digital assets, marketplaces, auctions, advertising systems, educational services, and any other offerings introduced on triansh.com unless a separate refund policy is specifically published for that feature.

16. Company's Final Review Rights

Triansh MDS Private Limited reserves the right to:

• Request additional information.
• Verify claims.
• Reject unsupported requests.
• Approve partial refunds.
• Approve replacements instead of refunds where appropriate.

All decisions made after review shall be final to the maximum extent permitted by applicable law.

17. Seller Responsibilities & Quality Standards

At triansh.com, customer trust, product quality, and professional conduct are considered essential for maintaining a healthy marketplace environment.

All sellers must comply with the following requirements:

Product Quality Responsibility

Sellers are solely responsible for ensuring that:

• Products are accurately described.
• Product images represent the actual product being sold.
• Products are functional, genuine, and legally permitted for sale.
• Products are carefully inspected before shipment.
• Damaged, defective, expired, or poor-quality products are not dispatched.

Before shipping any order, sellers should personally verify the product condition to minimize customer complaints and disputes.

Packaging Requirements

Sellers must package products carefully and responsibly.

Depending upon the nature of the product, sellers should use appropriate:

• Protective Packaging
• Bubble Wrap
• Cushioning Material
• Waterproof Protection
• Tamper Protection

Fragile items should receive special protection during packaging and transportation.

Damage resulting from inadequate packaging may result in refund, replacement, seller penalties, account restrictions, or removal of selling privileges.

Customer Communication Standards

Every seller is expected to communicate with customers respectfully, professionally, patiently, and politely at all times.

In case of:

• Complaints
• Refund Requests
• Delivery Issues
• Product Questions
• Negative Feedback

Sellers must respond in a calm, balanced, respectful, and solution-oriented manner.

Abusive, threatening, insulting, rude, aggressive, or inappropriate behavior toward customers is strictly prohibited.

Customer satisfaction is considered one of the most important responsibilities of every seller.

Seller Reputation System

Customers may rate and review sellers based on their experience.

Sellers are strongly encouraged to maintain the highest standards of:

• Product Quality
• Customer Support
• Packaging Quality
• Delivery Experience
• Professional Conduct

We recommend that sellers strive to achieve a customer satisfaction score equivalent to 10 out of 10 whenever possible.

Low Performance Monitoring

To protect buyers and maintain platform quality standards:

• Repeated poor customer experiences may trigger an internal review.
• Consistent complaints regarding product quality, packaging, misleading descriptions, delayed responses, or customer treatment may result in restrictions.
• If a seller repeatedly receives significantly below expected customer satisfaction levels, triansh.com may temporarily suspend or permanently restrict the seller's ability to list or sell products.

As a general guideline, repeated ratings of 8/10 or lower may trigger a quality review process.

Protection of Marketplace Reputation

Every seller represents not only their own business but also the reputation of the triansh.com marketplace.

Therefore, sellers are expected to:

• Maintain honesty in business practices.
• Fulfill commitments made to customers.
• Resolve disputes responsibly.
• Protect customer trust.
• Uphold the reputation of both their business and the platform.

Failure to meet these standards may result in warnings, listing restrictions, account limitations, suspension, or permanent removal from marketplace services.

Final Note for Sellers

A successful marketplace is built on trust, quality, honesty, and customer satisfaction.

We encourage all sellers to treat every customer with respect, deliver products with care, and provide service that they themselves would be happy to receive as a customer.

By selling on triansh.com, sellers acknowledge and agree to comply with these quality and conduct standards.

18. Contact Us

Company: Triansh MDS Private Limited SAN Reg.

Website: triansh.com

Email: support@triansh.com

Jurisdiction: Beawar, Rajasthan, India

Important Notice

Users are strongly advised to carefully review product descriptions, service details, subscription terms, course information, and seller information before making any purchase.

For all physical deliveries, users should record a complete unedited parcel opening video from the moment the sealed package is received until the contents are fully inspected. This video may be required to support any refund, replacement, or dispute claim.

Digital products, downloadable content, online courses, advertising services, memberships, subscriptions, verification services, and similar digital offerings are generally non-refundable once accessed, activated, delivered, or used.